As George Mason University offices transitioned to a remote work environment in response to COVID-19, offices with significant walk-in traffic faced a difficult dilemma. How could they continue to provide excellent service, while protecting both the students and their frontline staff?
The Mason Student Services Center in SUB I provides one-stop assistance to an average of 200 students per day, and serves as the front-facing service area for the Registrar’s Office, the Office of Student Financial Aid and Student Accounts, among others.
Through quick and creative use of technology, such as Salesforce, the university’s constituent relationship management system, remote student service began March 17.