Good Questions. Better Answers.
NOTE:
- Students do not need health insurance to access TimelyCare services.
- Students will have access to TimelyCare until the last day of their graduating semester.
TimelyCare is a virtual health and well-being platform available 24/7 for Mason students.
Any enrolled Mason student can use TimelyCare.
Go to timelycare.com/gmu or download the TimelyCare app to access care.
There is no cost to enrolled Mason students.
With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you’ll never have to spend time or money looking for care, whether you’re on or off campus.
TimelyCare’s providers can offer support for a wide range of common concerns, and after talking to you, will decide on the best course of treatment.
• TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
• Scheduled Counseling: Mason students are eligible for 12 free counseling sessions per year. Choose the day, time, and mental health provider that works best for you.
• Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness.
• Psychiatry: Scheduled appointments are available through referral by CAPS, Student Health Services, or a TimelyCare counselor.
• Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content.
No, TimelyCare providers do not write ESA letters.
Psychiatrists and Psychiatric Nurse Practitioners.
A student will need to meet with a counselor or provider at either TimelyCare, Counseling and Psychological Services, or Student Health Services for an initial assessment to determine if they are eligible for TimelyCare Psychiatry services. If the student is not eligible, the counselor or provider will assist the student in finding a psychiatric provider in the community.
Because of federal telehealth regulations, TimelyCare providers are not able to prescribe controlled substances, which include the following categories of medications:
- Controlled substance stimulants for ADHD such as: Ritalin, Adderall, Vyvanse, Concerta
- Benzodiazepines: Xanax, Valium, Ativan, Klonopin
- Opioids/Opiates: Norco, Vicodin, Oxycodone.
For more information about prescriptions, please call TimelyCare 833-4-TIMELY.
No. Receiving psychiatry services does not impact the 12 scheduled counseling sessions.
There are multiple options to schedule an appointment with TimelyCare Psychiatry.
If a student is eligible for TimelyCare Psychiatry services, they will be provided with an access code that allows them to schedule psychiatry services through the TimelyCare platform easily. If the student is not eligible, the counselor or provider will assist the student in finding a psychiatric provider in the community. Below are ways in which students can seek TimelyCare Psychiatry Services:
- If a student is seeing a TimelyCare counselor, they can ask their counselor if they are eligible for TimelyCare Psychiatry services.
- If a student is seeing a Counseling and Psychological Services (CAPS) counselor, the student should ask their CAPS counselor if they are eligible for TimelyCare Psychiatry services.
- If a student is seeing a provider at Student Health Services (SHS), the student can ask their SHS provider if they are eligible for TimelyCare Psychiatry services.
- If a student is seeing an off-campus counselor, the student can schedule an intake appointment with a TimelyCare counselor to discuss whether they are eligible for TimelyCare Psychiatry services.
- If a student does not have a current counselor, the student can schedule an intake appointment with a TimelyCare counselor to discuss whether they are eligible for TimelyCare Psychiatry services.
You can call TimelyCare at 833-4-TIMELY. A member of their care coordination team will assist you.
We maintain the highest HIPAA and FERPA-compliant standards, including encryption, to keep each visit safe and secure.
To set up your TimelyCare account and access services, you’ll need to provide your school email address, date of birth, sex, physical address, and phone number.
Login activity and app usage details are tracked to enhance platform performance and deliver a high-quality experience. This is done in compliance with HIPAA and FERPA. All the information you provide within the TimelyCare app is encrypted and protected.
Visit details, such as provider notes, diagnoses, and treatments, are recorded to maintain accurate health records. As a HIPAA and FERPA-compliant platform, this information remains confidential and is only used to support care.
At the start of a visit, your provider will ask standard verification questions (e.g. phone number and address), current location, and consent to receive care. You’ll also be asked about your reason for the visit, current feelings or concerns, and any relevant health or personal history. These questions help ensure your safety and allow providers to understand your needs, so they can deliver the best care and support for you.